We ordered a glass door with two sidelight panels.We paid extra to have a custom size door made as our jam was 3/4 in short of a standard size.
When the door arrived it was beautiful and exactly what we hoped it would be, however the holes for the door handle were not drilled at the standard 36" but at 32". The hole for the dead bolt was where the door handle should have been. After going around and around with Lowes they re-ordered it (the Lowes guy also ordered it an additional inch too short so we needed to get that additional inch in height and adjust the location/height of the handle. ) When the second door arrived they added the inch on top but the hole for the handle was still at 32 ".
Masonlite couldn't even get it right the second time. At this point Lowes washed their hands of it/us and Masonite won't stand behind their product.
It looks silly when you look at the low door handle next to the handle on the screen door- a good 4 inches higher.We need to replace a couple more exterior doors as well as all interior doors and will avoid this company like the plague!!
This person wrote the review because of "did not meet expectation" of masonite door from Masonite and attached photo s. Reviewer claimed that he or she lost $2200 and wants Masonite to offer any options to resolve the issue.
Author liked the most love the look of my new door. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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