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I purchased 4 of these doors off the shelf at Home Depot. I pulled product that still was completely sealed in the factory packaging.

I rejected several of the stock at Home Depot due to damaged packaging with visible defects in the product. I loaded them myself on to a rolling lumber wagon, on edge, and checked out. I placed them in the back of my SUV and took them home where I placed them upright, still in the packaging. My installer came and removed them from the package.

I was present when he laid them on saw horses with a packing blanket underneath them to saw off 3/4" on the bottom and re-install and glue the bottom rail in. We set them upright overnight to dry outside with a blanket over the top against the wall where they were leaning. The installer returned and did the installation coming in to the house through the French door in the bedroom where they were installed. He pointed out the large area in the corner where the veneer had broken off on one door.

As he installed them I noticed the several areas with nicks in the veneer. When the installation was complete I noticed the cracking in the edges of the veneer as well. Please see the attached photos. While I understand that these are an inexpensive product.

Especially compared to solid core products. It was disappointing the ease with which this product is so readily damaged and the apparent damage that the product suffers just in shipping and storage with the packaging Masonite currently uses.

Product or Service Mentioned: Masonite Door.

Reason of review: Bad quality.

Monetary Loss: $288.

Preferred solution: Let the company propose a solution.

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Van Nuys, California, United States #1330137

OK. So I complained to the company and ended up with them offering a full refund and allowing me to keep the doors.

While that doesn't change the quality of the product it completely changes my attitude towards the company.

Today I received a check in the mail in the full amount I paid for the doors. WELL DONE MASONITE. This type of customer service is rarely found in the world today.

Kudos for caring about what your customers think of the company and for thinking beyond the "sale".

You are a shining example of what good customer service is supposed to be.

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