1.4
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money
Warranty
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We ordered five expensive, solid interior doors from Home Depot. When we received the doors six weeks later, we found that one was incorrectly made due to Masonite's error.

After several delays, two months later we finally got the replacement door. Another problem...a damaged door! Masonite is in process of ordering another door, but no ETA. I called Masonite but got the run-around from their Customer Service to the Warranty department.

Masonite's poor quality assurance along with their customer service is inexcusable.

I will not do business with Masonite again. I'm sure there are superior door company businesses that know how to quickly correct their mistakes and treat their customer right.

Product or Service Mentioned: Masonite Door.

Reason of review: Damaged or defective.

Monetary Loss: $600.

Preferred solution: Full refund.

I didn't like: Providing a replacement door in a timely manner.

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