4180 Rue Villeneuve, Lac-Mégantic, QC G6B 2C3, Canada
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Masonite says beyond warranty. I have other doors 30 years old not rotting!

Installer has been trying to get Masonite to replace my rotting French doors but they refuse because they are beyond their warranty.

See attached photo... They are rotten and very spongy so I’m not sure how deep the rotting goes inside the door. They Obviously don’t care if their doors last a reasonable time. Wondering how many other people have rotting doors but just didn’t notice.

I didn’t realize I needed to check my doors for rot every year!

Never even thought this was possible. I feel sorry for my installer who has been trying to deal with Masonite.

Product or Service Mentioned: Masonite Door.

Reason of review: Bad quality.

Monetary Loss: $3000.

Preferred solution: Let the company propose a solution.

I didn't like: Poor quality product, How the door rotted.

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h.kitchener
#1567757

You failed to say how old these doors are. What does the warranty info you received when you bought the door say about warranty length and conditions, etc.

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